Refund policy

Returns, Refunds & Cancellations Policy

This policy applies to all orders placed on vinci-eyewear.com. Please read it before completing your purchase. By placing an order, you confirm that you have read and accepted it.

Nothing in this policy limits the mandatory consumer rights you may have under the law of your country of residence (see Section 13).

1. Overview

Situation	Time limit	What we do
Item defective or damaged on arrival	30 days from delivery	Free replacement. In most cases, you don't need to return the affected item.
Wrong or missing item	30 days from delivery	We send the correct or missing item at no cost.
Fit, comfort or quality not as expected	30 days from delivery	Exchange for a different model at no cost, a partial refund while keeping the items, or a return for a refund of the product price (return shipping at your cost).
Change of mind	—	Not eligible for a return or refund, except where the law grants a right of withdrawal (Section 6).
Order cancellation	2 hours from purchase	Full refund. After 2 hours, only if the order has not yet been handed over to our logistics partner.
Delivery issues	30 days from the confirmed or estimated delivery date	Investigation with the carrier and, where applicable, reshipment or refund.

2. Order cancellation

Within 2 hours of placing your order: email us and we will cancel it and issue a full refund.
After 2 hours: we will check whether your order has already been processed, meaning that it has been handed over to our logistics partner. If it has not, we may still be able to cancel it. If it has, the order can no longer be cancelled or modified.
Once an order has been processed or shipped, it will be delivered, and any request after delivery is handled under this policy.
Orders placed by mistake: before completing checkout, you review and confirm the items, shipping details and payment. An order placed by mistake is therefore subject to the same rules above. After delivery, it is treated as a change of mind (Section 6).
Changes to the shipping address are only possible before the order is handed over to our logistics partner.

3. Defective or damaged items

Report the issue within 30 days of delivery, including your order number and clear photos of each affected item. We may ask for a short video.
We will send a replacement of the affected item, in the same model or another model of equal value (subject to availability), at no cost to you. You will not need to return the affected item unless we ask you to.
If a replacement is not available, or the replacement also arrives with an issue, we will refund the amount paid for the affected item(s).
Not covered: normal wear and tear, accidental damage, misuse, parts lost after delivery (for example, a lost lens), and issues reported more than 30 days after delivery.
Items received free of charge as part of a promotion do not carry an individual warranty. Any solution offered for them is a goodwill gesture.

4. Wrong or missing items

Contact us within 30 days of delivery with a photo of everything you received, including the packaging or shipping label if you still have it. We will send the correct or missing item at no cost.

5. Fit, comfort or quality not as expected

All our models are one size, and frame styles vary from compact to larger fits. Please review the product description before purchasing. If a model does not fit or feel as you expected, contact us within 30 days of delivery. The items must be unused, free from signs of wear, and in their original packaging with all accessories. The following options are available, and you may choose one per order. Items received free of charge as part of a promotion are not eligible for exchange or refund for reasons of fit, taste or satisfaction; these options apply only to paid items.

Exchange: we send you a different model at no cost, and we are happy to recommend a better-fitting option. You will not need to return the original items unless we ask you to.
Partial refund: you keep the items, with no need to return anything, and we refund 25% of the price paid for the products. This option avoids the cost and time of an international return.
Return for a refund: you return the unused items to our returns center (Section 8) at your own cost. Once the items are received and inspected, we refund the price paid for the products. Original shipping fees are not refundable.

6. Change of mind and statutory right of withdrawal

Outside of a statutory right of withdrawal, we do not accept returns or issue refunds for a change of mind after delivery. This includes, for example: no longer wanting or needing the item, an order placed by mistake, an order arriving after a date you needed it by, or preferring a different product after receiving it.

Statutory right of withdrawal

European Union, EEA and United Kingdom: if you are a consumer, you have the right to withdraw from your purchase within 14 days of delivery, without giving any reason.
Saudi Arabia: you may withdraw within 7 days of delivery, provided the item has not been used, in accordance with the Saudi E-Commerce Law.
Where the mandatory law of your country grants you a right of withdrawal, that right applies in full.

How to withdraw: send a clear statement of your decision to info@vinci-eyewear.com within the withdrawal period. You may use the model form below, but this is not required. You must then send the items back within 14 days of informing us, following the instructions in Section 8.

Costs: you bear the direct cost of returning the items. Returns are shipped internationally to our returns center in China, so this cost may be significant. You are responsible for any loss in value resulting from handling the items beyond what is necessary to establish their nature and characteristics.

Refund: we will refund all payments received for the returned items, including the cost of standard delivery (but not the extra cost of express shipping), within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the items back or you have provided proof of having sent them, whichever comes first. The refund is issued to your original payment method.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)

To: Vinci Eyewear, info@vinci-eyewear.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Order number: ______
Ordered on: ______ / Received on: ______
Name: ______
Address: ______
Date: ______

7. Promotional orders (Buy 1, Get More)

In promotions such as "Buy 1, Get 2 Free", only the paid item has a commercial value. Items received free of charge have no individual value, warranty or refund, and are not eligible for exchange or refund for reasons of fit, taste or satisfaction.
Promotions are applied automatically at checkout when their conditions are met (for example, the required number of items in the cart). They cannot be applied retroactively to an order that has already been placed and shipped.
If a return is accepted for a promotional order, the entire order, including the free items, must be returned. The refund is limited to the amount actually paid. Partial returns that keep the free items are not accepted.
Replacements are limited to the affected items.

8. How to return an item

Contact us first at info@vinci-eyewear.com with your order number and the reason for the return. Items sent without prior authorization may not be accepted.
Once your return is authorized, we will send you the full address of our returns center in Dongguan, China.
Write your order number clearly on the outside of the package and send us a photo of it, together with a photo of the items you are returning.
Ship the package with a tracked service and send us the tracking number. We cannot be responsible for returns sent without valid tracking.

We do not provide prepaid return labels. Return shipping costs are your responsibility, unless the law requires otherwise or the return is due to our error.

9. Delivery issues

Time limit: report any delivery issue within 30 days of the confirmed delivery date or, if your order was never marked as delivered, within 30 days of the estimated delivery date. After this period, we cannot open a claim with the carrier.
Marked as delivered but not received: please check around your address and with neighbors or building staff. We will open an investigation with the carrier and review the proof of delivery. If the carrier provides valid proof of delivery to the address given in your order, the order is considered delivered. Any reshipment is decided after reviewing the case and is at our discretion.
Lost in transit or not delivered due to a carrier failure: we will reship your order or refund the price paid for the products.
Transit delays: delivery times are estimates. Delays caused by customs, carriers or other circumstances outside our control do not entitle you to a refund or cancellation once your order has shipped. If we are unable to ship your order within our stated processing time, we will notify you and offer you the option to cancel for a full refund.
Address and phone number: you are responsible for providing a complete and correct shipping address and a valid phone number. If your address is incomplete, your order will be placed on hold until you provide the missing information. We will contact you by email.
Failed delivery for reasons attributable to the customer: this includes an incorrect or incomplete address, being unavailable after the carrier's delivery attempts (usually two attempts, after which the parcel is held for pickup for about 7 days), not collecting the parcel, or refusing delivery. In these cases, we can reship your order for a reshipment fee of USD 12 (USD 19 for Saudi Arabia, Kuwait and Hungary), or the equivalent in your local currency. If you do not wish to have the order reshipped, we will refund the product price once the parcel has actually been returned to our facility, minus the original shipping cost and any return charges we incur. If the carrier does not return the parcel to us, no refund can be issued.
Customs duties and taxes: any import duties, taxes or fees charged by the destination country are the customer's responsibility, unless they were collected at checkout.

10. Refunds

Refunds are issued only in the cases described in this policy or where required by law.
Approved refunds are processed within 2 business days and issued to your original payment method. Your bank or payment provider may take a further 5–10 business days to show the refund on your statement.
Shipping and handling fees are not refundable, except in the event of a cancellation before shipment (Section 2) or a statutory withdrawal (Section 6).
Customs duties and taxes are not refundable by us.

11. Commercial solutions

In some cases, at our sole discretion, we may offer an alternative solution such as a replacement, a partial refund or store credit. Accepting such a solution is the final resolution of your request. Offering it does not imply any acknowledgment of a defect or liability, and it does not create a precedent for future requests. Solutions are limited to one per order and are not available for repeated or abusive requests.

12. Payment disputes

Please contact us before opening a dispute or chargeback with your bank or payment provider. Most issues are resolved faster directly with us. If a dispute is opened, we will respond to it through the payment provider, and we may be unable to process a separate refund while the dispute remains open.

13. Your statutory rights

This policy does not exclude or limit any mandatory rights you have as a consumer under the law of your country of residence, including, where applicable, the legal guarantee of conformity in the European Union and the rights under the UK Consumer Rights Act 2015. If any part of this policy conflicts with such mandatory law, the law prevails.