Shipping policy

Shipping Policy

1. Where we ship from

We ship worldwide from our international fulfilment centers in China. Your parcel is carried by an international logistics partner to your country and delivered by a local carrier.

2. Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day. Delivery time starts once your order has been dispatched.

3. Delivery time and cost

Most orders arrive within 5–10 business days after dispatch. Some destinations may take longer.
The shipping options and costs available for your address are shown at checkout.
All delivery times are estimates and are not guaranteed. Customs clearance, carrier volume, weather and local conditions may cause delays.
If we cannot deliver to your region, we will cancel your order and issue a full refund.

4. Tracking

Once your order is dispatched, you will receive a tracking number by email. Please allow up to 48 hours for the first tracking updates to appear. When your parcel reaches your country, it may receive a new tracking number from the local carrier. We will share it with you if needed.

5. Your address and phone number

Please provide a complete shipping address (including house, building and apartment number, postal code and, in Saudi Arabia, your National Short Address) and a valid phone number. The carrier may call you to arrange delivery.
If your address is incomplete, your order will be placed on hold until you provide the missing information. We will contact you by email.
Address changes are only possible before the order is handed over to our logistics partner.

6. Failed delivery and reshipment fees

If delivery fails for reasons attributable to the customer, we can reship your order for a reshipment fee of USD 12 (USD 19 for Saudi Arabia, Kuwait and Hungary), or the equivalent in your local currency. This applies to an incorrect or incomplete address, being unavailable after the carrier's delivery attempts, not collecting the parcel within the pickup period, or refusing delivery. See our Refund Policy, Section 9, for full details.